How Would an Insurance Claim be Settled?

Making that all important claim on your home insurance, should be pretty straight forward.  You will need your policy documents when making a claim as the customer service representative will usually as you for your policy number.  Most home insurance companies claim lines are open 24 hours per day and most of the paperwork can be done via the telephone. 

What questions will I be asked?

•    You will be asked to provide the policy number.
•    Your details, ie. name, address, date of birth, number of people on the policy.
•    You will be asked about the claim, ie. if you have had a leak, then you will need to provide them with the relevant details.
•    If you have had a break in, you will usually have to provide the insurance company with a crime reference number for this break in.

What happens next?

•    If you have had a leak, then usually the insurance company will send an independent assessor out, to assess any damage caused.  
•    This assessor will then inform the insurance company of the damage and advise as to what needs to happen next. 

Will this take a long Time?

Usually as soon as the insurance company has checked through your claim and that it is covered by your home insurance policy, then they will set the ball in motion, so to speak.  If the claim is pretty straightforward, then it is usually settled relatively quickly. 

Will I be informed of progress with the claim?

It depends on your insurance company, but usually yes, you are well informed as every stage.

Will I be paid by cheque for my claim?

Paying out for claims via cheques has become relatively infrequent over the latter few years, most insurance companies who offer home and contents insurance will replace the items you have lost for you, as they are able to buy in bulk.  

Check out the internet or www.insurance64.co.uk for more information on home insurance and related products.